Nicole Vallianatos

Nicole Vallianatos currently serves as a Service Desk Specialist at Dfuse Technologies, Inc., providing 24/7 support for the US Army's systems utilized by all branches of the US Military since July 2019. Key responsibilities include troubleshooting customer issues, monitoring the Footprints database for trouble tickets, and generating weekly and monthly reports to the Service Desk Manager. Prior experience includes leadership roles at JCS Solutions LLC and a decade in Tier I Tech Support at L-3 Communications. Nicole holds an Associate's Degree from Frederick Community College.