Bruce Shen is an experienced Vice President currently overseeing operations in the North District at DHL Global Forwarding since 2021. Previously, they served as Vice President of Customer Service for DHL Global Forwarding (China) and held the role of General Manager Development at Danzas Z.F. Freight Agency Co., Ltd. With a strong background in customer service strategy and operations, Bruce has led significant initiatives, earning multiple awards for excellence in customer service. Additionally, they have been a member of the China People's Congress since 2017.
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