Casey Kostecka

An expert in customer experience management with a track record building talent, improving system processes, and delivering cutting-edge solutions to contact centers, Casey Kostecka serves as president of DialAmerica.

Over the past three decades, Kostecka managed high-performance teams in business process outsourcing (BPO), healthcare, government, travel, and hospitality for companies around the world. Kostecka is a pioneer in digital performance management systems for the contact center industry and developed highly effective tools including proprietary gamification applications that are employed by Fortune 500 companies.

Mr. Kostecka is an author and member of various advisory boards and councils, and has earned multiple industry awards.