DialAmerica
Carla Roberson has worked in various roles within customer service and management, starting as a Customer Service Representative at DialAmerica and eventually moving up to Assistant Manager at DialAmerica. Carla has experience in managing teams, coordinating staffing needs, and ensuring compliance with client expectations. Prior to their current role, Carla held positions at Orchard Brands, Which Wich Superior Sandwiches, Jimmy John's, and Knoblock and Associates, where Carla gained experience in team leadership, personnel management, and customer service.
DialAmerica
DialAmerica is now Aucera. Aucera is one of the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media.