Brynn Gaeta has extensive experience in training, customer support, and management across multiple sectors. At Dialpad since February 2016, Brynn serves as the Manager of Training & QA, responsible for the development of the Tier 1 Support Team and the execution of a QA process. Previous roles include Team Lead for Support QA and Development and Support Development Specialist, where Brynn provided advanced support for the UberConference product and trained new representatives. Prior experience at FedEx Office included roles such as Sales Customer Service Specialist and Center Manager, focusing on customer service, revenue growth, and team development. Brynn also held a position as Category Supervisor at Victoria's Secret, emphasizing customer experience and team leadership. Brynn completed education at DeAnza Community College and San José State University.
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