Junior Customer Success Manager

As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.

Responsibilities

• Develop and nurture a portfolio of clients
• Be a real growth driver through upselling
• Prevent and minimise churn
• Maintain a high NPS
• Develop strong relationships with users and decision makers on a daily basis
• Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
• Handle contracts renewal
• Conduct business review
• Gather customer testimonial & feedback in an intelligent way

Qualifications

• 2 years of higher education
• Successful experience in CSM in at least one SaaS company
• Excellent level of English and French (Spanish or German is an advantage)
• You are very ambitious and curious
• You like take iniatives and improves the processes
• You have very good oral and written communication skills
• Knowledge of Adtech or a legal background is a plus

Recruitment process

• 1- HR screen with our Talent Acquisition Manager (15min)
• 2- ITW with one of our lead CSM or CS Director(45 min)
• 3- Case study with the hiring manager & one CSM (30-45 min)
• 4- Last itw with our CS Director (20-30 min)