Mohamed Naufal Omar

Mohamed Naufal Omar is an experienced professional in business development and customer management, currently serving as a Business Development Manager and Customer Manager at Digi Telecommunications since January 2013. Responsibilities include leading enterprise customer issues to resolution, ensuring customer feedback informs organizational improvements, and supporting service enhancement processes. Prior to Digi, Mohamed held various roles at Maxis from September 2008 to December 2012 as an Engineer, focusing on analyzing and troubleshooting GSM/3G and HSDPA customer complaints, and coordinating mobile quality improvement projects. Mohamed began the career as a Service Engineer at International Logging Orogenic Sdn. Bhd. from October 2007 to July 2008, providing technical support and troubleshooting electrical instruments. Mohamed holds a Bachelor's degree in Manufacturing Engineering (Robotic & Automation) from Universiti Teknikal Malaysia Melaka, obtained in 2007.