Russell Garcia

Russell Garcia is a Senior Technical Support Engineer at DigiCert, Inc. since November 2017, specializing in backline level technical support for DigiCert Managed PKI, including troubleshooting, mentoring, and documentation via Salesforce. Previously, Russell held similar roles at Symantec, first as a Senior Technical Support Engineer from September 2016 to October 2017 and as a Technical Support Engineer from March 2012 to August 2015, focusing on products such as Backup Exec, DLO, and Symantec Appliance. Russell began a career in technical support as a Field Technician at Den-Tech from February 2010 to March 2012, providing network and Active Directory support for small to medium-sized medical practices. Russell earned an Associate of Arts and Sciences (A.A.S.) degree in Networking Operations and Management from Lane Community College between 2008 and 2011.