Avi S.

Avi S. has extensive experience in the field of technical support and operations. Avi started their career at AutoTrader.com in 2001 as a Desktop Support Analyst, where they were responsible for resolving client-related issues, hardware configuration, and software imaging. Avi later became a Supervisor Desktop Support, handling additional responsibilities such as ticket assignment and project coordination. Avi then joined Conarc as an Application Support specialist, providing Tier 0 and Tier 1 application support and troubleshooting server-side and client-side application issues.

In 2012, Avi joined The Rainmaker Group as an Application/Operations Support Engineer, where they focused on monitoring and reporting infrastructure metrics and analyzing performance trends of application, web, and database servers. Following that, Avi worked at Cardlytics, Inc. as a Production Support Engineer, troubleshooting internal production systems and client-facing applications, providing root cause analysis, and collaborating with various business units to improve application uptime.

Avi joined TSYS in 2015 as a Business Analyst, assisting customers and internal personnel in resolving application-related issues, documenting issue scope and impact, and coordinating with clients for testing and approval of solutions. Avi'smost recent position was at Digital.ai, where they worked as a Product Support Engineer, monitoring trouble tickets, collaborating with external customers and internal groups, and communicating issue scopes and resolution timeframes to clients.

Overall, Avi has gained extensive experience in technical support, troubleshooting, documentation, and collaboration in various roles and organizations throughout their career.

Avi S. obtained a Bachelor of Science (BS) degree in Parks, Recreation, and Leisure Facilities Management from the University of North Georgia. This education was completed between 1997 and 1999. Additionally, Avi S. earned a certification as a Certified Scrum Master from the Scrum Alliance in August 2016.