David Lawless

David Lawless is a seasoned professional with extensive experience in system administration and technical support for software development toolsets, particularly focusing on Atlassian products. Currently serving as a Senior Service Support Specialist at Diligenta, a subsidiary of Tata Consultancy Services, since October 2018, David actively champions the use of JIRA, Confluence, Bitbucket, Fisheye, Crucible, and Crowd. Prior to this role, David spent nearly two decades at Prudential plc, initially as a Senior Configuration Manager, where responsibilities included promoting and managing Atlassian tools and facilitating growth from a small user base to an enterprise-level implementation. David also held roles as a Senior Risk Analyst, Business Analyst, and Pensions Technician, showcasing a diverse skill set in risk management, business analysis, and technical documentation. David holds a Bachelor of Arts degree in English Language and Literature from Lancaster University.