Kaval Zahra is a seasoned professional with extensive experience in case management and investigation across various financial services roles. Currently serving as Case Manager at Diligenta since March 2023 and as Contingency Investigator at the Financial Ombudsman Service since May 2022, Kaval has honed expertise in managing and investigating client complaints. Previous positions include Analyst roles at Sanderson and KPMG, a Pensions & Investments Investigator at Aegon, and Complaints Manager at Equiniti Hazell Carr. Kaval's career began as a Complaints Handler at Huntswood, providing a solid foundation in complaint resolution and customer service within the financial sector.
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