Charles Davis

Charles Davis is an experienced leader in customer experience and operations, currently serving as Vice President of Customer Experience at DiPasquale Moore since March 2024. Prior to this role, Charles held the position of Vice President of Operations at Questx, where a proven track record includes managing large-scale global operations and achieving double-digit revenue growth while enhancing EBITDA. Charles has extensive experience in initiating and scaling customer service operations, resulting in industry-leading customer satisfaction metrics and numerous awards. Previous roles include Director of Customer Experience and Service at Life Extension Foundation, Call Center Manager at IBEW Plus Credit Union, and Operations Manager at Sitel, where impactful strategies significantly increased efficiency and profitability. Charles obtained a diploma from Rockhurst High School and later graduated from Marquette University.