Michael Burns

Michael Burns has a strong background in finance and customer success. Michael currently serves as a Customer Success Manager at Direct ChassisLink Inc. (DCLI), where they have contributed $2.5M+ in team value-add related to revenue recovery, dispute resolution, and dispute avoidance. Additionally, they have successfully optimized business processes by identifying customer issues, creating improvement roadmaps, and implementing changes to enhance the ease of doing business with DCLI.

Prior to this role, Michael worked at Broadridge in various positions. As a Financial Analyst - Fixed Asset Accounting, they played a key role in the implementation of the Oracle Property Manager software by importing lease-related data and conducting parallel testing. Michael also presented monthly asset balance sheet reporting and performed quarterly fixed asset reviews. As a Supervisor, Accounts Receivable, Michael led a team of eight, achieved accounts receivable metrics across multiple business units, negotiated payment terms with high-profile clients, and managed financial reporting. Michael also served as an Associate Accounts Receivable Analyst and a Collector at Broadridge, where they increased collection efforts and created efficient reporting tools using Excel macros.

Michael Burns attended Suffolk County Community College from an unknown start year until 2011, where they obtained an Associate of Science (A.S.) degree in Business Administration. From 2011 to 2013, they studied Business Management at Farmingdale State University of New York and earned a Bachelor of Science (B.S.) degree. In 2015, they enrolled at the State University of New York at Old Westbury to pursue a degree in Accounting, but the end year for this program is not specified. In 2022, Michael attended Northwestern University to gain executive education in Freight Transportation & Logistics, specifically focusing on navigating through a challenging landscape. Michael also obtained a certification in Challenger Fundamentals - Core Sales Skills (Activation) from Challenger in January 2022.