Fabiano Porto is a seasoned professional with extensive experience in customer experience and technology operations. Currently serving as a CX Executive at Discover since April 2023, Fabiano is responsible for diagnosing customer needs and enhancing business solutions. Previous roles include strategic advisory at Balcão, Solution Engineer at Salesforce, and Senior CX Advisor at SAP, where technical leadership and customer journey improvements were key responsibilities. Fabiano also held positions at JET as Customer Success Manager and e-Plus Digital Marketing Agency as Customer Experience Manager, demonstrating a strong record in managing e-commerce projects and enhancing customer satisfaction. Fabiano's academic credentials include pursuing a degree in Digital Marketing Strategies from Northwestern University and an MBA in Digital Business from FIAP.
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