Shanadyah Mustaffa

Shanadyah Mustaffa is a seasoned professional in community operations and customer care, currently serving as the Community Operations Manager at Pelago since April 2022. With prior experience as Head of Customer Care for Singapore, Malaysia, and Indonesia at Zenyum from January 2019 to April 2022, Shanadyah successfully developed customer care strategies, trained employees, and established an automated NPS dashboard. Earlier career accomplishments include progressive roles at UNIQLO from 2015 to 2019, where notable achievements included significant sales increases and operational excellence. Shanadyah's career also encompasses roles at Superdry and Forever New Clothing, alongside a solid educational foundation in Hospitality and Tourism Management from Murdoch University and Temasek Polytechnic.