Laurel Daniels

Laurel Daniels has extensive work experience in the IT industry. Laurel worked at Discovery Limited as the Head of IT Service Management, where they were responsible for the restoration of normal IT service operations and managing user expectations. Prior to that, they worked at Barclays Africa Group Limited as a Senior Infrastructure Officer. Laurel also held various positions at Barclays, including Head of Service Delivery and Lead Service Manager, where they managed service delivery across multiple countries and focused on SLA management and customer satisfaction. Before that, they worked at Internet Solutions as a Service Delivery Manager, where they served as the single point of contact for clients and coordinated dealings between the company, third parties, and clients. Laurel started their career at Nampak as an SLA Manager and later became a Project Manager.

Laurel Daniels completed a Postgraduate Degree in Management from Henley Business School between 2021 and 2022. Prior to that, they obtained a Bachelor of Commerce (B.Com.) degree in Management Information Systems, General from Damelin between 2003 and 2007.