Market Research Project Manager - Latam Region

This role is ONLY open to candidates in LATAM who are able to work 9am-5pm EST. Applications from candidates outside the LATAM region will not be considered. 

Fluency in English is a requirement for the role. 

Who We Are:  

Discuss is helping leading organizations, brands and agencies across the globe turn people’s experiences into insights. Thousands of Market Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships.

We’re scaling qualitative research in new and creative ways, and we’re G2 leaders because we move the fastest in our industry and have an innovative generative AI focused roadmap that delivers value to our customers. 

We’re a growing team of curious, collaborative, empathetic professionals working on fun, challenging problems. We offer independence, flexibility, and the freedom to grow and lead.

Who We’re Looking For:We’re looking for a Project Manager who thrives in a dynamic, fast-paced environment. The ideal candidate is someone who embraces the variety and challenge of managing multiple projects simultaneously with a proactive and adaptable mindset. You are not just looking for a job; you're seeking a role where your passion for innovation, excellence, and collaborative work can make a real impact. We value team players who are not only self-motivated and self-directed but who also bring a high level of accountability to their work. Your digital fluency should be top-notch, as our fully remote operation relies on real-time, seamless communication across various platforms. Here, being comfortable with technology is not just preferred—it's essential.

What You’ll Do With Us:

As a Project Manager at Discuss, you will:

• Serve as the primary liaison for all project-related communications between Discuss and our clients, ensuring a seamless and positive experience.

• Deeply understand each client’s unique requirements and tailor workflows to meet their needs, enhancing project outcomes.

• Oversee the development of screening criteria, the creation of screeners, and the assessment of project viability.

• Efficiently coordinate schedules across clients, respondents, moderators, and translators, ensuring timely and effective project execution.

• Collaborate with our recruitment team, as well as third-party moderators and translators, to deliver exceptional project results.

• Facilitate project setup within the Discuss platform, guiding clients through the process for optimal use and success.

• Actively suggest and implement changes to enhance project success, providing expert advice and insights to clients.

• Document project details and status updates in CRM tools, maintaining clear and accessible records.

• Manage pre-interview processes, including recruitment tracking, client training, and addressing follow-up questions to prepare for successful interviews.

• Monitor fieldwork progress, ensuring projects are executed as planned and addressing any deviations promptly.

• Oversee project budgeting, track costs, and coordinate with the accounting department for accurate invoicing.

• Identify and resolve any issues that arise during project execution, applying critical problem-solving skills to maintain project integrity.

What We Value in Your Experience:

• Market Research Mastery: You bring at least 2 years of experience in market research, demonstrating a deep understanding of client objectives and target audiences. You possess the skill to craft precise recruitment questionnaires that pinpoint the exact needs of a project.

• Multitasking Excellence: Your organizational prowess allows you to manage a diverse portfolio of projects simultaneously, with the capacity to handle 8 or more projects monthly without compromising quality.

• Technological Agility: A natural at navigating new technologies, you're comfortable learning and mastering new software, seamlessly integrating multiple platforms into your workflow to enhance project execution.

• Attention to Detail: Your meticulous nature ensures every aspect of a project is executed flawlessly, from the initial planning stages to the final touches, leaving no stone unturned.

• Adaptability: With an aptitude for rapid learning, you're equipped to thrive amidst constant changes and challenges, always staying ahead of the curve.

• Customer Service Excellence: Your commitment to outstanding customer service is evident in your interactions, ensuring clients feel valued, understood, and satisfied with every project.

• Professional Integrity: A strong work ethic and a commitment to high-performance standards are the bedrock of your professional persona.

• Receptiveness to Feedback: You excel in environments that offer guidance, taking direction well and continuously seeking growth and improvement.

• Home Office Productivity: Proven ability to work from home effectively, delivering results that meet or exceed expectations without the need for direct supervision.

• Availability: Your schedule allows for full engagement during core hours of 9 AM to 5 PM EST, ensuring alignment with team operations and client time zones.

What You Won’t Be Doing at Discuss: As we clarify the scope and focus of the Project Manager role at Discuss, it's just as important to understand the tasks that won’t be part of your responsibilities. This clarity ensures you can fully leverage your strengths and focus on the areas where you can make the most significant impact.

• Office Attendance Not Required: Our company operates on a 100% remote basis.

• Project Reports, Discussion guide and report presentations are Handled by Experts: We partner with specialized third-party moderators for the creation of detailed project reports, allowing you to focus on the broader aspects of project management and client engagement.

• Focus on Quantitative Research: Our expertise lies in Qualitative market research, meaning you won’t need to delve into quantitative research tools or methods. Your role will be centered around qualitative insights, where your creativity and analytical skills can truly shine.

• Designing Research: The intricate process of designing research studies is handled by specialists. Your focus will be on managing and facilitating the successful execution of these projects, rather than on the underlying research design.

• Quoting Processes: You won’t need to concern yourself with quoting for projects. Our dedicated team handles the financial aspects, including quoting, allowing you to concentrate on project management and client service without the added pressure of financial negotiations.

Why You Should Work Here: 

• We're working in a really hot space and expect to see significant growth over the coming months and years

• We’re as obsessed with our employees as we are our customers, and it shows

• We operate in startup mode and we get things done.

• As a part of our team, you’ll be able to clearly see the impact of your work and have a significant voice in decision-making processes

• We are culturally diverse and geographically dispersed around the world