Support Engineer

Company Overview

Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships.

We’re scaling qualitative research in new and creative ways, and we’re G2 leaders because we move the fastest in our industry and have an innovative generative AI focused roadmap that delivers value to our customers. 

We’re a growing team of curious, collaborative, empathetic professionals working on fun, challenging problems. We offer independence, flexibility, and the freedom to grow and lead.

To get an idea of how we work together, read more about our core values here

Who We’re Looking For

As a member of the Engineering team, the ideal candidate will have a solid technical foundation and strong problem-solving and interpersonal skills. You will work closely with both the Customer Support and Engineering teams, ensuring timely identification and resolution of technical issues reported by customers. You will be a steward of quality on the team, implementing tests, automating processes, and identifying additional ways to improve the overall quality and capability of the team’s code deliverables.

What You’ll Do With Us

• Be the primary point of contact for technical issues that are escalated from our Customer Support team to our Engineering team, collaborating with internal team members to troubleshoot issues

• Implement bug fixes and feature enhancements in collaboration with the Engineering team

• Create testing and other automation to improve the quality of our software platform

• Triage and communicate issues to the Engineering team and other key partners

• Document technical issues and resolutions to support our customers and improve our internal processes

• Stay up-to-date on our product features and enhancements, and be able to provide internal technical guidance

What You Bring

• Bachelor’s degree in STEM related field OR completion of a 3+ month coding bootcamp

• Basic programming skills, preferably in web technologies such as Javascript and HTML

• Excellent troubleshooting and problem-solving skills

• Strong written and verbal communication skills

• A high degree of organization and attention to detail

• (Bonus) Experience in customer-facing or technical support role

Why You Should Work Here

• We're working in a really hot space and expect to see significant growth over the coming months and years
• We’re as obsessed with our employees as we are our customers, and it shows
• We have 100% employer paid healthcare for our employees, unlimited vacation, and a 401k with employer match, as well as other benefits
• We operate in startup mode and we get things done
• As a part of our team, you’ll be able to clearly see the impact of your work and have a significant voice in decision-making processes
• We are culturally diverse and geographically dispersed around the world