Michael Slevin

Michael Slevin has an extensive work experience in the IT field. Michael currently holds the position of Director, IT Customer Service at Diversified Gas & Oil Corporation since November 2020. Prior to this, they were employed by IHS Markit from April 2015 to February 2020, where they started as a Senior Manager of Service Availability and was later promoted to IT Associate Director. In this role, they were responsible for leading global IT Service Management, developing a roadmap for service lifecycle, and overseeing service management processes and metrics. Before joining IHS Markit, Michael worked at Xcel Energy from July 2008 to April 2015 as an IT Business Manager, where they managed IT Service Management operations and ensured compliance with Service Level Agreements. Their earliest work experience was at Intrado, where they worked from 2000 to 2008 and held various roles including Service Desk Manager and Business Unit Analyst II/Project Coordinator II. In these roles, they led a team, provided support, and managed a budget. Additionally, they founded and managed the corporate change control board guidelines and processes.

Michael Slevin obtained a Master's Degree in Management from Regis University from 2008 to 2010. Prior to that, they earned a Bachelor's Degree in Biology from Metropolitan State University of Denver, although the specific years are unknown. In addition to their formal education, Michael has obtained several certifications, including a Certified System Administrator from ServiceNow in July 2020, DevOps Foundations: Lean and Agile from LinkedIn in May 2019, and Agile at Work: Planning with Agile User Stories from LinkedIn in February 2019. The specific details of their certification in ServiceNow Fundamentals for System Administrators are unknown.