Operations Delivery Associate

Why you should join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

The person who joins this role will be part of the Global Payins Operations Team responsible for ensuring deliverables are completed on time and in accordance with company standards. This person will interact with various interdisciplinary teams and will ensure the achievement of both group and personal objectives. This person will engage with regional teams across multiple countries around the globe, promoting practices of operational excellence. Collect and give visibility on KPI-based performance.

What I'll be doing?

• Review and follow up on the completeness of internal processes related to new/existing processors during the integration life cycle (sign-off)
• Work closely with the rest of the company to promote organized project management, focusing on good communication within different areas
• Fully understand dLocal’s business to be able to prioritize the pipeline of new partner integrations, considering all region’s needs
• Accountability of the cross-country processes to make sure all the regions accomplish their deliverables on time (auditing controls, SLAs, internal KPIs, etc.)
• Give and demand visibility of ETAs and manage stakeholders' expectations
• Redefine and create new processes to optimize resources and effort

What are we looking for?

• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, willing to work across time zones if needed
• Knowledge of data analytics and reporting
• Good presentation, reporting, and communication skills in a multicultural team.
• Attention to detail
• Curious profile, positive attitude, and problem-solving competencies.
• Organizational skills, with the ability to manage multiple activities and projects at the same time.
• Ability to work with tight deadlines.
• Fluent in written and verbal English.