Payment Operations Manager

We are looking for an experienced Payment Operations Manager to provide operational excellence to our day-to-day payment needs and provide expertise in the field of payments that will support scalability for our organization. In this position, you will work closely with product and technology teams on improvements, optimization initiatives, and integrations to ensure our customers have the best payment experience. Under the Trust & Safety umbrella, you will also work closely with our Reconciliation and Fraud Team to ensure we provide safe, secure, and compliant payment solutions for our customers.

Responsibilities:

• Performing analysis, measuring, and tracking payments performance;
• Relationship management with core current payment providers;
• Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
• Participation in reconciliations of operations with external payment service providers and payment reporting;
• Participation in networking, passing compliance, and onboarding with any new payment service providers;
• Assisting in market analysis of local payment solutions that ensure success at scale;
• Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
• Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
• Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
• Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

Required Experience:

• Advanced knowledge of global payment systems and region-specific rules and regulations;
• Understanding of payments & marketplace trends in North America and Europe, as well as in East Asia and LATAM;
• Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
• Strong analytical acumen and ability to interpret and work with financial data;
• Able to distill a data-driven course of action from complex and varied information sources;
• Experience owning and solving complex e-commerce payments problems;
• Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
• Knowledge of credit card chargeback case handling and risk mitigation;
• Strong knowledge of SQL, Exel is a big advantage;
• At least Upper-Intermediate English.

Preferred Experience:

• Experience and knowledge of cryptocurrencies and tokens is a plus;
• Experience with marketplaces; bonus if you have experience with digital goods;
• Experience in the gaming industry.

Location:

Only Ukraine; Remote Work

Hiring process:

✅Intro call with a Recruiter → ✅Technical Interview → ✅Final Interview → ✅Reference Check → ✅Offer

We offer:

• Team of like-minded professionals, a trusting and supportive atmosphere;
• Work in an international product company - Mythical Games is a resident of Diia City;
• Competitive financial reward;
• Health care starting on your first working day;
• 22 paid vacation days, paid sick leaves, and other personal days in accordance with the company's internal policies;
• Flexible working hours;
• Referral bonuses;
• Financial support and PTO in case of special occasions governed by the internal policies of the company.