Federico Rossi Llobet

Federico Rossi Llobet has a wealth of work experience in the customer service and operations fields. Federico began their career in 2007 as a Customer Service Team Lead at Incall International. In 2008, they moved to Amazon, where they were a Customer Service Team Lead for four years. In 2011, they became a Customer Service Team Manager at Bank of America, where they implemented innovative programs to increase employee loyalty and reduce turnover. In 2014, they moved to Tech Data Corporation as an Inside Sales Supervisor, traveling to Corporate Headquarters for technical training and strategic planning sessions. In 2015, they joined Accenture as a Business Operation Shift Manager - Trust & Safety, where they are currently organizing and assisting with administrative and reporting tasks for a team of 5 Team Leads while overseeing daily operations for a team of 150 content analysts. Federico is also responsible for hiring and on-boarding employees, as well as KPI management aimed at anticipating and mitigating risks to the operation. In 2022, they will join DNAMIC as an Account Manager.

Federico Rossi Llobet attended the Universidad Latina de Costa Rica from 2013 to 2018, where they earned a degree in Business Administration with a focus in Marketing. Prior to that, they attended the Universidad de Costa Rica UCR from 2007 to 2009.