Account Manager, Enterprise

Hey you! 👋  Want to work for one of the fastest growing SaaS companies in the world? 📈 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn. 

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing, expanding and renewing a portfolio of Enterprise accounts, helping ensure clients achieve their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.

Responsibilities:

• Account Growth & Management

• Develop and execute growth plans for your book of business.

• Lead processes to expand or modify customer usage of Docebo.

• Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.

• Use empathy, curiosity, and innovative thinking to understand and meet customer needs.

• Customer Relationship

• Establish and maintain strong relationships with clients, understanding their business initiatives and goals.

• Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.

• Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.

• Data Management & Analysis

• Ensure all account-related data is current and accurately reflects the status of each account.

• Analyze data to drive strategic conversations and objectives with clients.

• Customer Success & Retention

• Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.

• Achieve and exceed sales and retention targets consistently.

Requirements:

• 6+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
• Excellent organizational skills, with the ability to keep pipelines updated and organized.
• Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
• Agile and flexible, with the ability to problem-solve and adapt quickly.
• Impeccable negotiation skills and a consultative approach to client interactions.
• Ability to analyze data and make sound, timely decisions.