Guilherme Pinheiro

Guilherme Pinheiro has a diverse work experience spanning over a few years. Guilherme currently works at Dock as a Key Account Manager, where they are responsible for analyzing client operations and providing recommendations to increase revenue and optimize sub-issuer operations. Guilherme engages directly with C-level executives, attends executive and strategic planning meetings, and utilizes tools such as SQL, Excel, PowerBI, and Postman for data analysis and automation.

Previously, Guilherme was a Customer Success Manager - Key Accounts at Stone, where they managed the largest clients in the digital customer sector, particularly those in the e-commerce industry. In this role, they conducted performance analysis, handled profit and refund management, and developed reports and presentations using Salesforce, Excel, PowerPoint, and Postman. Guilherme also worked on integrations with major e-commerce players like VTEX and Magento.

Before that, Guilherme worked at Regus as a Community Associate and at iPlace - Apple Premium Reseller - Oficial as a Team Lead Sales Specialist.

Guilherme Pinheiro completed a Bachelor's degree in Arquitetura e Urbanismo from Universidade Estácio de Sá, where they studied from 2014 to 2019. In addition to their degree, they also obtained certifications in Excel Aplicado à Negócios from IEG - Instituto de Engenharia de Gestão in July 2021 and in Desenvolvimento Front-End from Caelum in September 2020.