Whanderson Costa

Whanderson Costa has had extensive work experience in customer success and operations roles. Whanderson began their career as an Aprendiz at Fortes Tecnologia in March 2017, where they gained foundational experience in customer service. Whanderson then worked as an Auxiliar de atendimento ao cliente, where they provided general customer support and addressed inquiries about products and services. Additionally, they were responsible for monitoring customer satisfaction and managing a distance learning platform.

In July 2021, Whanderson joined Boavista Tecnologia as a Customer Success Analyst - Pleno. In this role, they managed a portfolio of 70 clients, ensuring their engagement and success with the company's tools. Whanderson conducted one-on-one meetings with clients, assisting them in adopting the software and achieving their goals.

Currently, Whanderson is working at Docket Brasil as a Customer Success Manager (Ops) since September 2021. Whanderson is responsible for creating and managing key performance indicators aligned with the company's objectives. Whanderson generates data to predict churn and expansion opportunities, maintains the HealthScore, and monitors the area's dashboards. Whanderson also oversees the CRM and customer support software and prepares weekly reports for the team and founders. Furthermore, they leverage programming skills in Google App Script to automate spreadsheets and forms, as well as develops dashboards for streamlined data analysis using Metabase and SQL.

Whanderson Costa attended Estácio from 2020 to 2022, where they pursued a degree in Processos Gerenciais with a specialization in Administração de Empresas. In addition to their formal education, Whanderson Costa obtained various certifications. These include the Maratona de Métricas from Produtos Incríveis in October 2022, Customer Experience Management from FIAP in August 2021, Customer Analytics Day from CS Academy in May 2021, Introdução a Business Intelligence e Data Warehouse from BI do Brasil in January 2021, Scrum Foundation Professional Certificate - SFPC from CertiProf in December 2020, Jornada do Power BI from Hashtag Treinamentos in October 2020, and Excel Essencial from Udemy in May 2020.