Melissa Crescencio

Melissa Crescencio has over 20 years of experience in customer service, account management, and new business. Melissa began their career in 1995 as an Account Executive at DeBrito Propaganda. In this role, they were responsible for prospecting clients, developing promotional campaigns, and creating budgets. Melissa was also responsible for the development of promotional campaigns for brands such as Duchas Corona, Daihatsu, and UNICSUL. In 1997, they moved to Made in Brazil Propaganda where they were an Account Executive. In this role, they were responsible for verifying customer needs through briefings, planning, and presenting promotional campaigns. Melissa was also responsible for the development of promotional campaigns for clients such as Banco Santander, Banco Panamericano, BBVA, Danone, Laboratorio Pfizer, and Telefónica. In 2004, they moved to SERV SCREEN SERVICIOS SERIGRÁFICOS as an Account Executive. In this role, they were responsible for sales, post-sales, and prospecting of new business. In 2010, they moved to STD-Multiopción as a Customer Service Agent. In 2012, they moved to Sum Talk as a Senior Customer Service Specialist where they were responsible for managing incidents via voice, chat, and email. In 2021, they moved to Deeploy.Me as a New Business where they were responsible for subscribing and creating TopCase projects. Finally, in 2022, they moved to Ipsion Soluciones as an Account Executive and Docuten as a Customer Success Manager. At Ipsion Soluciones, they were responsible for helping customers improve their work through ControLand. At Docuten, they were responsible for helping customers become "paperless" through digitalization of administrative processes.

Melissa Crescencio has a long and varied educational background. Melissa obtained a degree in Publicidade e Propaganda from the Universidade Presbiteriana Mackenzie between 1992 and 1996. In 2002, they completed an Especialización en marketing y gestión de atención al cliente from MadiaMundoMarketing. In 2019, they completed a MARKETING DIGITAL from the Universidad Nacional de Educación a Distancia - U.N.E.D. and a PROSPECCIÓN COMERCIAL Y PLANIFICACIÓN DE VENTAS A TRAVÉS DE MEDIOS INTERACTIVOS O DIGITALES from Master D. Most recently, in 2021, they completed Training H2H premium - Formación en habilidades de venta, comerciales y atención al cliente (60h) from Escuela de VentaH2H and a MARKETING DIGITAL & E-COMMERCE PARA LA AUTOMOCIÓN from GRUPO HEDIMA.