Dafne Pauloso Tomassini Roatt

Dafne Pauloso Tomassini Roatt possesses extensive experience in customer service and sales across various industries, including current position as Líder de atendimento ao cliente at DöhlerGroup since October 2022, overseeing the Order to Cash process and providing support through Service Cloud and SAP. Previous roles include Customer Service Analyst and Customer Service Sales Assistant at Johnson & Johnson from March 2015 to September 2022, where responsibilities included administrative support to clients and enhancing communication among departments. Earlier experience includes positions as Assistente Comercial at Mackpack Comercio de Embalagens Plásticas and Luxfacta Soluções de TI, focusing on sales support and client prospecting. Additionally, experience as Promotora de Vendas at Duratex highlighted strong client relationships and training capabilities. Dafne holds a Bachelor's degree in Business Administration from Centro Universitário Claretiano and a postgraduate degree in Strategic Business Management from Universidade Presbiteriana Mackenzie.