Maliha M.

Maliha M. has a diverse work experience. Maliha started their professional career at New York University, where they held various roles such as Office Assistant, Advocacy Intern, CAFE Coordinator, and Commuter Assistant from 2014 to 2017.

In 2018, Maliha joined DonorsChoose as a Front Line Agent, where they provided one-touch solutions to customers and handled ticket triaging. Three months later, they were promoted to a Tier 2 Customer Support Representative. In this role, Maliha handled escalated tickets and inquiries requiring specialized knowledge. Maliha also had phone interactions with donors.

Maliha's work experience at DonorsChoose spans from August 2018 to the present, with their most recent role being a Customer Support Specialist.

Maliha M. attended The Bronx High School of Science from 2009 to 2013, where they received a high school degree. Following this, they pursued their higher education at New York University from 2013 to 2017, completing a Bachelor of Arts (B.A.) degree in Global Public Health and History.