Staff Product Designer, Merchant Growth

About the Team

The Merchant Growth team is responsible for growing merchants’ sales and profitability on DoorDash. We help them realize their potential through the adoption of products, services, and best practices. Our vision is to be a trusted advisor, helping them better understand their business and illuminating a path towards greater financial success and sustainability. We partner closely with teams across the Merchant organization to understand merchant needs from small businesses to enterprise customers, identify workflows that drive positive outcomes, and help them scale in order to achieve mutual business goals.

About the Role

As Staff Product Designer on Merchant Growth, you will play a pivotal role in making merchants more successful on our platform. You will collaborate closely with product managers, engineers, researchers, and other designers to create intuitive solutions that address the unique growth needs of our merchants. By bringing a user-centric mindset that balances business needs, you will establish platforms and frameworks for partner teams to grow adoption, build new zero-to-one features, as well as drive iterative experiment-driven optimizations. Success in this role requires being able to navigate low- and high-altitude work simultaneously, balancing short-term tactical experiments with long-term strategic bets. You’ll need to be passionate about helping merchants succeed, as you’ll be expected to drive design strategy with sometimes ambiguous starting points, leveraging data, running experiments, and building business cases to influence the roadmap of the team.

You will report to the Director of Design, Merchant Success & Experience

You're excited about this opportunity because you will…

• Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, crafting visions, and establishing frameworks
• Explore complex, ambiguous problem spaces, working with your cross-functional team to understand the opportunity, and then chart a path forward
• Push the creative boundaries of our merchant experiences with your design explorations through wireframes, prototypes, and high-fidelity visual design
• Help merchants grow their businesses and improve the lives of millions of DoorDash customers every day
• Design and ship high-quality product experiences

We're excited about you because… 

• You have 6+ years of work experience
• You’re a systems-thinker who translates complexity into intuitive experiences and considers every facet of the user journey
• You skillfully balance strategy, research, and design to achieve simple and elegant solutions, yet aren’t afraid to try new things to create the future
• You think of yourself as a craftsperson pushing the envelope on quality, usually find yourself sweating over the lowest level of details and deeply care about elevating the overall experience.
• You are an excellent storyteller and proactive communicator, and able to communicate complex topics in a clear, concise, and thorough way to stakeholders at all levels of the organization.
• You love to leverage quantitative data to form hypotheses that guide your design decisions.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.