Le'Lani Lan'Caster

Le'lani Lan'caster is an experienced Customer Experience Manager with a demonstrated history of optimizing customer interactions and satisfaction in various roles. Currently serving in this capacity at Dorsey since February 2023, Le'lani previously held similar positions at Rastaclat and has a diverse background that includes roles as a Global Escalations Specialist at Tinder and an Escalations Specialist for Los Angeles Times. With expertise in quality assurance, training, and knowledge management at companies such as eSalon and Fashion Nova, Le'lani has effectively driven improvements in customer service through strategic planning and collaboration with cross-functional teams. Education was pursued at Santa Monica College from 2011 to 2013.