Janet Maurer

Janet Maurer is an accomplished Customer Success professional with extensive experience across various companies in the software and technology sectors. Currently serving as a Customer Success Manager at Dot Compliance since November 2024, Janet has previously held senior roles, including Sr. Customer Success Manager at Webex Events, where a notable achievement included boosting customer retention by 3-5% each quarter. Janet's career highlights include managing customer advocacy at Passageways, leading customer programs at Aprimo, and establishing a Customer Success management role at Bluebridge Digital. Janet's foundational experiences include significant contributions at Blackbaud, where management of the eTapestry Customer Success Team supported over 5,000 nonprofit clients, and roles in recruitment at ExactTarget. Janet holds a Bachelor of Science degree in Psychology from Ball State University.