Beth LaCaeyse

Beth LaCaeyse has extensive experience in customer service and support roles. Beth currently works as the Director of Customer Support at Double Good since 2022. Prior to that, they served as the Director of Customer Experience at Visual Comfort & Co. from 2019 to 2021, where they implemented metrics and procedures to improve customer service and collaborated with various departments to enhance on-time deliveries. Beth also worked as a Senior Manager of Customer Service, Strategic Accounts at the same company from 2019 to 2020, where they developed metrics and collaborated with account managers to improve processes.

Before joining Visual Comfort & Co., LaCaeyse worked at Protective Asset Protection as a Customer Service Manager from 2012 to 2018, where they played a key role in the contact center transformation project. From 2010 to 2012, they worked at Fonterra as a Customer Interaction Manager, focusing on improving customer delivery results and increasing customer survey responses. Additionally, they served as the Manager of Member Services at Topco Associates LLC from 2009 to 2010, where they built and restructured the consumer response program.

Earlier in their career, LaCaeyse worked at Beam Global Spirits & Wine/Jim Beam Brands from 2006 to 2008 as a Customer Service Manager, where they managed a team and reorganized the customer service structure. Before that, they held various roles at Jim Beam Brands from 2001 to 2006, including International Supervisor and Worldwide Customer Service Senior Coordinator. Beth also has experience at UOP, where they worked in customer order management and human resources/training & OD coordination roles. Overall, LaCaeyse's work experience demonstrates their strong expertise in customer support and their ability to improve processes and enhance customer satisfaction.

Beth LaCaeyse earned their MBA in HR & Business from Roosevelt University, graduating in 2006. Prior to that, they attended Buffalo Grove High School. Beth later returned to Roosevelt University to pursue a Bachelor of General Studies (BGS) degree, focusing on Psychology and Business. The years of their attendance for both high school and their BGS degree are not specified.