Stephanie McKenzie

Stephanie McKenzie has a diverse work experience spanning multiple industries. Stephanie started their career at the University of Michigan Health System as an Application Support Programmer, where they were responsible for Informix database administration and software upgrades. Stephanie then worked at VSI Holdings as a System Analyst, designing and implementing the Ford Extended Service Contract Financial System. Stephanie also has experience working as a Call Receiver for various clients, including AAA and Peoples Energy, handling emergency roadside service and customer inquiries. Additionally, they worked as a Quality Assurance Performance Facilitator and Curriculum Developer for Arise Virtual Solutions, providing training and coaching to call receivers. Stephanie also worked at Ross Education, LLC as an Internal Auditor and Office Assistant, performing financial audits and supporting the accounting department. Most recently, they held the role of Customer Support Representative and Customer Success Manager at Doxim, where they provided exceptional customer support, managed customer implementations, and ensured resolution of issues. Throughout their career, Stephanie has demonstrated strong communication, problem-solving, and organizational skills.

Stephanie McKenzie completed their education at Walsh College from 1988 to 1993, earning a Bachelor of Business Administration (BBA) degree in Computer Information Systems. Prior to that, they attended Macomb Community College from 1984 to 1988, where they obtained an Associate in Applied Science degree in Business Management.

In addition to their formal education, Stephanie has obtained several certifications. In December 2020, they completed the following certifications from LinkedIn: "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations," "Customer Service Mastery: Delight Every Customer," "Customer Service: Handling Abusive Customers," "Customer Service: Problem Solving and Troubleshooting," "De-Escalating Intense Situations," "Listening to Customers," "Working with Upset Customers," and "Writing Customer Service Emails." Stephanie also obtained the certification "Gaining Skills with LinkedIn Learning" in October 2020.