Inês Sineiro

Inês Sineiro has been working in the customer service and quality support industry since 2015. Inês began their career as a FOH Team Member & Barista at Leon Restaurants in 2015. In 2016, they began working as a freelance translator, providing EN-PT and PT-EN translations. In 2018, they joined TAP Air Portugal as a Customer Relationship | Contact Center Sales Technician, where they were experienced in European, African, North and South American markets. In 2021, they joined Dragonboat as a Customer & Quality Support Specialist, later becoming a Customer Success Specialist and a Customer & Business Operations. In this role, they helped product teams deliver customer delight and drive business outcomes.

Inês Sineiro completed a Bachelor's degree (BSc) in Biological and Sociocultural Anthropology at the Universidade de Coimbra in 2014. Inês then went on to pursue a Master of Science (MSc) in Human Evolution and Biology at the same university, graduating in 2018. In addition, Inês has obtained several certifications, including Responsive PPM Certified (Level 1 - Professional) from Responsive Product Portfolio Management in 2022, Análise de Dados from IEFP in 2021, Prepare Data for Exploration from Coursera in 2021, Ask Questions to Make Data-Driven Decisions from Coursera in 2021, Intermediate SQL Queries from DataCamp in 2021, Introduction to Python from DataCamp in 2021, Foundations: Data, Data, Everywhere from Coursera in 2021, Understanding Data Science from DataCamp in 2021, and Introduction to Data Science in Python from DataCamp.