Shelby Sparrow

Shelby Sparrow has extensive work experience in the field of conversation design. Shelby has held various roles in different companies, starting with their current position as the Principal Conversation Designer at DRUID AI. Prior to that, they worked at Verint as a Principal Conversation Designer and Lead Conversation Designer, where they led initiatives to align teams and enhance platform capabilities. Shelby also created educational workshops and introduced best practices for conversational user experiences. Before Verint, they were the Lead Conversation Designer at Conversocial, where they pioneered the development of the Conversation Design function and managed client work and strategic initiatives. Shelby also has experience as a Senior Interaction Designer/AI Chatbot Conversation Designer at 42Chat, where they owned the conversation design process for chatbots and achieved high-quality performance metrics. Earlier in their career, they worked as a Project Manager at JFK Software, a Care Team Captain/Assistant Manager at Gusto, and in various roles at Westmont College, including Assistant Director and Teaching Assistant.

Shelby Sparrow completed a Bachelor of Arts degree in Religious Studies from Westmont College, where they studied from 2011 to 2015. Shelby also holds a certification in CPR & First Aid from the American Red Cross, although the specific details of when and where they obtained this certification are unknown.