Imran Malik

Imran Malik has a strong work experience background in the logistics and customer service industry. Imran is currently working as a Senior Team Lead - Customer Service at DSV - Global Transport and Logistics, where they manage a team of 12 Customer Service Specialists and oversees international import and export, clearance, and deliveries for healthcare, food, and consumer products. Imran is skilled in providing clear direction, setting performance expectations, and motivating team members to maximize productivity. Imran also conducts regular team meetings to communicate goals, strategies, and updates in order to foster a collaborative work environment.

Prior to their current role, Imran worked at Agility Logistics as an Executive-Client Services for over ten years. In this role, they coordinated with shipping lines and freight forwarders to schedule inbound and outbound deliveries and processed import and export documentation based on logistics terms. Imran effectively communicated with multiple internal departments to ensure effective service and customer satisfaction.

Imran's previous experience also includes working at Agility Global as an Administrative Assistant and at Standard Chartered Bank as a Sales Executive, where they gained experience in handling shipments, coordinating with freight forwarders, and performing general office support tasks.

Imran Malik holds a Bachelor of Commerce (B.Com.) degree from Superior College.