Technical Support Engineer

DT One is currently seeking a Technical Support Engineer based in the Philippines.

We’re specifically looking for someone with a passion for learning, with aspirations of making a positive impact within a dynamic and rapidly growing company.

In return, a career with DT One will provide you with invaluable experience within an exciting and rapidly expanding market and an opportunity to be part of a global company with numerous offices worldwide and a talented workforce that includes dozens of different nationalities.

This role will report into the Customer Care Manager, based in Singapore.

Key Roles & Responsibilities

• Troubleshoot and respond to customer issues. Provide timely updates and resolution to customer queries, according to the SLA process.
• Monitor and troubleshoot system alerts, escalate critical issues, and follow up with various stakeholders throughout service restoration.
• Participate in on duty rotation during weekends and public holidays when required.
• Manage customer accounts and configurations
• Resolve product or service issues by investigating the root cause of the problem.
• Escalate the issue to the relevant team internally / externally

Essential Experience

• Minimum diploma or a degree in Information Technology, Computer Science or equivalent.
• Strong troubleshooting and analytical skills.
• Excellent interpersonal skills, and good English communication skills. Additional languages will be an advantage.
• Commitment to follow through on actions, with attention to detail.
• Ability to work effectively under pressure, prioritize tasks and follow processes.
• Demonstrate motivation to learn new skills and technologies.
• Good understanding of web services, API and IP based protocols.
• Understanding of Linux and SQL is an advantage.
• Proficient in MS suite of Office applications (Word, Excel). Advanced proficiency in Excel is an advantage.
• Background in Customer Service experience within Telecommunications and/or Banking industry is preferred.

About Us

DT One operates a leading global network for mobile top-up solutions, innovative mobile rewards and airtime credit services. 

We’re able to provide greater access to digital communications for over five billion people across emerging economies, resulting in more active participation in the global economy. Our global network interconnects more than 550 mobile operators across 160 countries and delivers smarter data-driven mobile solutions to ensure that no one is left unconnected.

Founded in 2005, the DT One team is headquartered in Singapore with regional offices in Dubai, Miami, Nairobi and London.

For more information visit www.DTOne.com