Joe St.onge

Joe St.Onge is an experienced Senior Customer Service Analyst with DTE Energy, focusing on data analytics within the Contact Center Strategy Group since June 1998. St.Onge has significantly improved metrics through process automation and predictive analysis, enhancing customer experiences. Previously, St.Onge served as a Gas Measurement Specialist and Subject Matter Expert for Smartsheet, managing various measurement equipment and conducting extensive data analysis for DTE Energy's assets across Michigan and West Virginia. St.Onge’s earlier career includes roles in technical support at MichCon Consolidated Gas Company and as a Direct Marketing and Sales Team Lead at Dior Marketing. Education includes a BBA in Business Information Technology from Walsh College and two Associate Degrees from Macomb Community College.