Osama Atallah

Osama Atallah has over three decades of experience in the aviation and customer service sectors, currently serving as the Head of Customer Service Delivery at Dubai Airports since January 2008. In this role, Osama Atallah drives customer service delivery strategies and effectively communicates the strategic vision to the team. Notable achievements include improving levels of service across critical touchpoints in the terminal and being nominated for the DGEP reward in 2016 under the category of best manager on the ground. Previously, Osama Atallah held various positions including Head of Terminal Operations, where significant contributions were made towards the successful execution of ORAT projects, and Terminal Duty Manager, where involvement in evacuation planning was crucial. Early career roles included positions at Abu Dhabi Airports, Etihad Airways, Emirates, Gulf Air, and dnata.