Meenal Saxena

Meenal Saxena has a diverse work experience spanning different industries and roles. Meenal joined IMS Learning Resources as a Center Manager in 2004 and worked there until 2009. After that, they moved on to Score Plus - The Princeton Review, where they served as an Assistant Center Manager from 2009 to 2010. In 2010, Meenal joined Barclays as an Assistant Training Manager, where they conducted training sessions for Consumer Banking sales staff. Meenal also expanded their responsibilities to cover retail banking, loans, credit cards, and personal banking. In 2012, Meenal joined First Gulf Bank as a Training Specialist and quickly progressed to become the Assistant Manager of Service Quality. In 2016, they joined DMCC as a Service Assurance Lead, overseeing strategic transformational projects. Throughout their career, Meenal has demonstrated expertise in process reengineering, project management, and service excellence.

Meenal Saxena completed their Master of Business Economics degree from the Institute for Excellence in Higher Education (IEHE), Bhopal (Autonomous) from 2002 to 2004. In addition, they obtained various certifications including Change Management Foundation and Practitioner Course from ElKattan Consulting, MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE CERTIFICATION - CMQ/OE from ASQ - World Headquarters, Leadership Training from Wilson Learning, Lean Six Sigma Black Belt from KPMG India, and Design Thinking: Customer Experience from LinkedIn. The years of completion for these certifications are not specified.