DUCA Financial Services Credit Union Ltd.
Arvind Dhar has extensive work experience in the financial services industry, with a focus on digital banking channels, strategy, product innovation, and customer experience.
Arvind began their career at CIBC in 2006, where they held various roles, including Senior Product Manager, Product Manager, and Mortgage Consultant. In these positions, Arvind was responsible for developing and executing product strategies, conducting market analysis, and managing client relationships.
In 2018, Arvind joined DUCA Financial Services Credit Union Ltd. as the Director of Digital Banking Channels, Customer Experience, and Innovation for Retail & Business Banking channels. In this leadership role, they led cross-functional teams in driving the digital transformation strategy, focusing on product innovation, customer insights, IT platform optimization, and enterprise program management.
Throughout their career, Arvind has demonstrated a strong focus on customer experience, market research, data analytics, and vendor management. Arvind is highly skilled in leading teams, implementing digital platforms, and improving overall digital channel metrics.
Prior to their career in financial services, Arvind co-founded Kolektiv Gruuv Series, where they were responsible for event coordination, marketing, and customer service.
Overall, Arvind Dhar brings a wealth of experience and expertise in digital banking, product development, customer experience, and strategic leadership.
Arvind Dhar completed their Bachelor of Arts (B.A.) in Business Administration and Management from York University from 2001 to 2005. In 2019, they obtained a certificate in UX Design Essentials from RED Academy. Additionally, in May 2022, they earned a certification in Change Management and Business Transformation from the Accelerating Implementation Methodology (AIM) institution.
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DUCA Financial Services Credit Union Ltd.
DUCA is a full-service financial institution. Mission As a Credit Union owned by its Members (anyone with an account), we provide a full suite of banking services and financial guidance to those looking for an innovative financial partner that keeps its Members (owners) at the forefront of all decisions. We are committed to helping our Members "do more, be more and achieve more with their money and their lives." Description DUCA delivers on its promise of helping Members "do more" by offering competitive banking products and services in our branches, online, from mobile devices, and from our Mobile Specialists. We’re driven by a cooperative philosophy that ensures we're active partners in the communities in which we live and work and which rewards Members for their business with a Profit Sharing program.