Carl Lytikainen

Carl Lytikainen is the Chief Customer Officer at Duetto. Prior to joining Duetto, they served as the Senior Vice President of Customer Services at MINDBODY, Inc. from March 2017 to February 2019. In this role, they oversaw post-sales support for Customers for this publicly-traded SaaS corporation, with responsibility for over 500 employees engaged in Customer Onboarding, Customer Success, Technical Support, Professional Services, and Services Operations. Carl was recognized for delivering superior results, maintaining a 95% rate of retention for successful customers in the health and wellness market. Carl also built and executed strategies to maximize annual revenue resulting in a 34% gain in annual revenue per customer while lowering monthly customer unit churn by over 33%. In addition, they successfully lowered Services-related Cost of Acquisition by 10% and annual Cost of Delivery (as a percentage of annual revenue) by 33%. Carl also served a key role in M&A activities in a highly acquisitive Company, leading due diligence, acquisition, and integration of customer services teams of three companies in 2017-18.

Carl Lytikainen graduated from the United States Naval Academy with a Bachelor of Science in Mathematics.

Some of their coworkers include Darren Koch - Chief Product Officer, Jeff Nicholson - Chief Marketing Officer, and Vishal Save - CFO. Carl Lytikainen reports to David Woolenberg, CEO.