Tomos Jones, CRME

Tomos Jones, CRME, has a diverse range of work experience in the hospitality industry. Tomos began their career as a Receptionist at InterContinental Hotels Group in 2009 and later worked as a Front Office Associate at Marriott International. In 2013, they joined Celtic Manor Resort as a Yield and Controls Assistant, where they managed rate strategies, inventory, and forecasting.

After that, Tomos served as a Cluster Yield Manager at Hilton's London Cluster office, where they developed sales strategies, conducted displacement analysis, and managed group bookings. Tomos then became a Revenue Manager at easyHotel, where they contributed to revenue growth during a period of rapid expansion.

In 2018, Tomos joined RBH as a Cluster Revenue Manager, working with leading hotel brands such as Hilton, Marriott, and IHG. Tomos focused on pricing strategy and yield management to maximize inventory utilization.

Currently, Tomos is employed at Duetto as a Senior Customer Success Manager. In this role, they act as a trusted advisor to hotel customers, managing implementation, driving adoption, and ensuring maximum value from the platform. Tomos collaborates with cross-functional teams, troubleshoots technical issues, and provides internal feedback for enhanced customer service.

Overall, Tomos Jones has demonstrated strong expertise in revenue management, pricing strategy, and customer success within the hospitality industry.

Tomos Jones, CRME, pursued their Bachelor of Arts (BA) in Hospitality Administration/Management from the University of Wales, Cardiff, between the years 2007 and 2011. In January 2021, they also obtained the Certified Revenue Management Executive (CRME) certification from HSMAI.