Velma Jennings

Velma Jennings is an experienced professional with over 15 years in customer service and support roles, currently serving as a Consumer Affairs Specialist at Duke Energy Corporation since October 2008. In this position, Velma composes complaint resolution documentation and ensures timely responses to key stakeholders. Previous roles at Duke Energy include Customer Contact Support/Web Team Lead and Customer Contact Support Specialist, where responsibilities included team coaching, training, and managing customer inquiries. Velma also has experience as a Team Lead at GTECH Interactive, overseeing field service technicians and enhancing customer relations, as well as serving as a Medical Records Specialist at Iron Mountain, where data accuracy and patient confidentiality were prioritized. Velma holds an Associate of Arts and Sciences degree in Medical Office Management/Administration from Wake Technical Community College.