Ric Wilson

Ric Wilson is an experienced Senior Customer Service Manager at Dun & Bradstreet, where Ric leads initiatives in training and development, customer experience, program management, and contact center operations since February 2012. Known for the ability to revitalize fragmented organizations, Ric employs coaching, effective processes, and technology expertise to drive success. Prior to this role, Ric served as the Director of Business Development at Dragonflydepot.com from January 2010 to January 2012, contributing to the success of eCommerce and fulfillment services for individual businesses. Ric possesses strong communication and problem-solving skills, alongside a talent for relationship building and motivation.