Stefano Catalucci

Stefano Catalucci has over 30 years of work experience, starting with a role as an Operational Specialist at Autostrade per l'Italia in 1989. Stefano then worked as a Customer Service Representative at American Express from 1990 to 1993, and later became a Customer Service Supervisor until 1997.

In 1997, Stefano joined Electronic Data Systems as a Service Desk Manager, a role they held until 2000. Stefano then moved on to Hewlett Packard Enterprise, where they worked as a Service Level Agreement Manager and Configuration Manager from 2000 to 2015.

From 2014 to 2019, Stefano worked at DXC Technology in various roles. Stefano started as a Service Level Manager and later took on responsibilities as a Service Level Agreement Manager/Project Manager and a Service Delivery Manager. During this time, they worked with Italian Public Sector clients such as the Rome City Council and the Companies and Stock Exchange Commission (CONSOB).

Most recently, Stefano joined DuskRise in 2021 as a Service Operation Manager. In this role, they are responsible for designing and managing customer services in the cybersecurity field, including the design of ITIL-based management processes and the production of supporting documentation.

Throughout their career, Stefano has demonstrated expertise in service management, customer service, project management, and negotiation of service level agreements.

Stefano Catalucci attended Liceo Scientifico Cavour in Rome from 1977 to 1982, where they studied mathematics. In terms of additional certifications, they obtained the ITIL® Service Operation Certificate from EXIN, a partner in ICT competence, in April 2015. Stefano also obtained the ITIL® Foundation Certificate in IT Service Management from the same institution in February 2013.