Emma Young

Customer Performance Manager at Dŵr Cymru Welsh Water

Emma Young has accumulated a wealth of experience in various industries throughout their career. Emma currently holds the position of Customer Performance Manager at Dŵr Cymru Welsh Water, where Emma is responsible for health and safety compliance, performance management, and coaching. Prior to this role, Emma held management positions at Draintech Surveys Ltd and Lloyds TSB, where Emma focused on operational planning, project management, and compliance. With a background in customer service dating back to their time at Sainsbury's, Emma brings a well-rounded skill set to their current role.

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Previous companies

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Timeline

  • Customer Performance Manager

    November, 2022 - present

  • Operations Supervisor

    April, 2019

  • Customer Resolution Supervisor

    June, 2016

  • Area Manager

    February, 2014