Tony Hawkes

Tony Hawkes has a diverse background in customer service management, with experience in leading teams and providing support to a variety of customers. Currently serving as the Retail Contact Centre & Real Time Analyst Manager at Dŵr Cymru Welsh Water, Tony is responsible for delivering customer service to households in Wales and England. Prior to this role, Tony held positions as a Customer Service Manager at Target Group, managing outsourced customer service for government-led housing schemes and leading teams in contact centre environments. Tony's educational background includes attending Whitchurch High School from 1995 to 2000.