Tony Hawkes has a diverse background in customer service management, with experience in leading teams and providing support to a variety of customers. Currently serving as the Retail Contact Centre & Real Time Analyst Manager at Dŵr Cymru Welsh Water, Tony is responsible for delivering customer service to households in Wales and England. Prior to this role, Tony held positions as a Customer Service Manager at Target Group, managing outsourced customer service for government-led housing schemes and leading teams in contact centre environments. Tony's educational background includes attending Whitchurch High School from 1995 to 2000.
June, 2019 - present
Senior Director - GTM Analytics at Miro
Global Head Of Dd&t (data,digital,technology) Procurement at Takeda Pharmaceutical
Data Center Manager & Technical Manager at Microsoft
Delivery Director - Data & Insights at Capgemini
Principal Applied Data Science Manager at Microsoft
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