Shaymaa Maged

Shaymaa Maged has a diverse work experience spanning over 16 years. Shaymaa began their career in 2006 as a Sales Executive and QA at Ameco Tech Corporation, where they called businesses listed in Yellowpages to convince them to update their profiles on the online version Superpages. Shaymaa also joined the QA team as a reporting representative.

In 2009, Shaymaa joined Omari Financial Services as a Customer Relations Coordinator. Their responsibilities included handling client requests, maintaining client satisfaction, and dealing with new clients and other companies.

From 2012 to 2022, Shaymaa worked at Bayt.com, starting as a Senior Product Specialist before becoming a Product Specialist Team Leader. Their tasks included handling Assisted/Verified Assisted services, following up with clients on shortlisted CVs, and ensuring users understood the benefits of using website tools. Shaymaa also served as a Researcher during their time at Bayt.com.

From 2020 to 2022, Shaymaa worked as a Technical Account Manager/CSM at Talentera. Their role involved working with Relationship Managers for post-sale of Talentera, conducting training for clients, maintaining regular dialogue with the team, and assisting in preparing materials for the career portal.

Currently, Shaymaa is a Customer Success Manager at DXwand. Their responsibilities include managing client relationships, ensuring client satisfaction and retention, and planning customer onboarding journeys until goals are achieved.

Shaymaa Maged attended Ain Shams University from 2002 to 2009, where they completed their Bachelor of Arts (BA) degree in English Language and Literature, General. Prior to attending university, Shaymaa also studied at Eleman School, although the specific duration and degree obtained are unknown. In addition to their formal education, Shaymaa has obtained certifications in Customer Success Manager and Customer Feedback Management from Udemy in September 2021.