Service Desk Level 1 Analyst

AT DYOPATH, we're thrilled that we’ve been recognized as a “Great Place to Work” for four consecutive years! What’s the secret to our success? It’s our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.

At DYOPATH, we believe:

• You deserve to grow and feel empowered in your role.
• A fun, diverse environment allows you to bring your authentic self to work every day.
• Maintaining a healthy work-life balance is essential to our positive culture.

We can’t wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!

What is the location, shift, and pay?

• Onsite: Alfonso Reyes, 64920 Monterrey
• Pay: 17,000 pesos monthly (before taxes)
• 2 Shifts available: 5:00am - 3:00pm, Monday - Thursday onsite; 8:00am - 5:00pm on Sundays remote OR
  • 5:30am - 3:30pm Monday - Friday onsite

Essential Functions

• Providing exceptional phone and email support to our customers experiencing IT-related issues and services
• Ensuring excellent service standards and maintaining high customer satisfaction
• Performing end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (ie, printers/copiers, etc.), and initial triage for client network environments
• Using Active Directory administration
• Analyzing and recommending alternative solutions to meet the customer needs
• Mobile Phone Support

Qualifications and Requirements:

• Advanced English Skills - oral and written
• Experience supporting and administration of VPN clients
• Excellent customer service skills
• Windows 10 and Office 365 troubleshooting
• Basic understanding of SharePoint
• Experience using ticketing software such as ServiceNow, Cherwell, or Remedy
• High school diploma, college graduates preferred

Our comprehensive benefits package:

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off

Don't hesitate – this position won't be available long! Join our creative and innovative team. Apply today!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.